Terms & Conditions DewiJoker – Complete Platform Usage Guide for Malaysia

DewiJoker is an online entertainment platform operating in Malaysia, offering a wide range of games including video slots, Live Casino table games, Sports Betting, digital lottery, e-sports, and arcade games. The platform is operated by DewiJoker and is subject to the terms and conditions set out in this document.

These Terms & Conditions ("Terms") govern the relationship between DewiJoker and every individual who registers or uses our platform. These Terms constitute a fully binding agreement when you:

• Completing the account registration process on the DewiJoker platform;
• Making a deposit or conducting any financial transaction on the platform;
• Playing any game available on the platform; or
• Using any service or feature provided by DewiJoker.

DewiJoker reserves the right to modify, add to, or amend these Terms at any time without prior notice. Changes take effect immediately upon being published on this website. Your continued use of the platform following any changes to the terms constitutes your acceptance of those changes. We therefore encourage you to review this page periodically to ensure you are always aware of the latest applicable terms.

To register and use the DewiJoker platform, you must meet all of the following eligibility requirements at all times during your use of the platform:

• Age: You must be at least 21 years of age. DewiJoker takes the protection of minors seriously and reserves the right to request age verification at any time.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been legally declared mentally incompetent or who are under the supervision of a legal guardian are not eligible to use the platform.
• Not an excluded individual: You are not eligible to register if you have previously applied for self-exclusion from the DewiJoker platform or any other betting platform and that exclusion period is still active.
• One account per individual: Each individual is permitted to hold only one active account at DewiJoker. Owning multiple accounts under the same person — whether using different names, phone numbers, or bank details — is a serious violation that may result in the closure of all associated accounts and forfeiture of balances.
• Personal use: A DewiJoker account is strictly for personal use. You may not register or operate an account on behalf of another person, company, or any other legal entity.

When registering a DewiJoker account, you are required to provide accurate, complete, and up-to-date personal information. Required details include your full name (as shown on your identification card), an active Malaysian phone number, a valid email address, and your bank account or e-wallet details for deposit and withdrawal processing.

You agree and acknowledge that:

• All information you provide at the time of registration and thereafter is true, accurate, and up to date at all times;
• You must update your account information promptly should any details change, particularly your phone number and bank account information;
• You are solely responsible for maintaining the confidentiality of your DewiJoker username and password;
• You must not allow any other party to use your account, share your login credentials, or carry out any transaction on your behalf;
• You will notify the DewiJoker support team immediately if you suspect that your account has been accessed without your authorization.

DewiJoker reserves the right to request identity verification (Know Your Customer – KYC) at any time. The KYC process may require you to submit a copy of your identification card, recent bank statement, or other supporting documents. Failure to complete the KYC process within the specified timeframe may result in a temporary restriction on your account's withdrawal function.

DewiJoker supports the following deposit and withdrawal methods available to players in Malaysia:

All deposits must come from a payment method registered in your own name. DewiJoker does not accept third-party deposits. If a deposit is received from an unauthorised source, DewiJoker reserves the right to return the funds and close the associated account.

For withdrawals, the following conditions apply:

• The minimum withdrawal amount is RM 30 per transaction;
• Withdrawals may only be made to the same payment method used for the deposit, unless otherwise advised by the support team;
• The recipient name must match the registered member name at DewiJoker — withdrawals to third-party names are not permitted;
• Any active bonus with an outstanding rollover requirement will block withdrawals until that requirement has been met;
• DewiJoker reserves the right to request additional verification before processing large or unusual withdrawals in order to safeguard your account.

DewiJoker offers a range of bonuses and promotions to our members, including a new player welcome bonus, weekly VIP cashback, birthday bonus, VIP level-up bonus, and seasonal festive promotions. All bonuses are subject to specific terms and conditions stated in each promotional offer.

The general terms applicable to all DewiJoker bonuses are as follows:

• One active bonus at a time: You may not hold more than one active bonus at the same time. You must complete or cancel your current bonus before claiming a new one.
• Rollover requirements: Every bonus carries a rollover requirement that must be fulfilled before the bonus funds or any winnings derived from them can be withdrawn. The exact rollover requirement is stated in the terms of each individual bonus.
• Validity period: All bonuses carry a validity period. Bonuses that go unused or rollover requirements that are not met within the specified timeframe will expire and be reversed.
• Game contribution: Different game types contribute at different rates toward rollover requirements. Slots typically contribute 100%, while table games may contribute at a lower rate. Refer to the contribution table on the promotions page for full details.
• One bonus per user: Each bonus offer may only be claimed once per member, IP address, or device. Any attempt to claim the same bonus more than once using different accounts is a serious violation.

DewiJoker reserves the right to withdraw, modify, or terminate any bonus offer at any time. Where there is any inconsistency between the general bonus terms on this page and the specific terms of a particular promotion, the specific promotion terms shall prevail.

All games available on DewiJoker — including slots, Live Casino, Sports Betting, lottery, and e-sports — are subject to game-specific rules available in each game's help section. In addition, the following general rules apply across all game categories:

• All games use independently certified random number generators (RNG). Every game outcome is entirely random and cannot be influenced or manipulated in any way.
• Confirmed bets cannot be cancelled. Once a bet has been placed and confirmed by the system, it is final.
• In the event of a technical disruption during a game, DewiJoker will endeavour to restore the situation to the state it was in prior to the disruption. If this is not possible, the relevant wager may be refunded to the player.
• For Sports Betting, DewiJoker uses odds sourced from certified international sports data providers. Odds are subject to change until a bet is confirmed.
• In the event of any dispute regarding game outcomes, the records stored in DewiJoker's system are final and shall take precedence over any other evidence submitted by the player.
• Any attempt to exploit technical bugs, system inconsistencies, or vulnerabilities in any game is strictly prohibited and will result in disciplinary action.

For bets placed on sporting events such as the Malaysia Super League, EPL, badminton, or MPL Malaysia e-sports tournaments, additional conditions apply — including rules on match cancellations, postponements, and disputed results — in accordance with DewiJoker's Sports Betting policy, available separately.

DewiJoker maintains a strict zero-tolerance policy toward all forms of fraud, abuse, and dishonest activity. The following actions are strictly prohibited and will result in immediate account closure without any refund:

• Multiple account ownership: Registering or using more than one account for the purpose of claiming multiple bonuses or circumventing an account suspension.
• Use of automated software: Using bots, scripts, or any automated software to play or place bets in place of genuine human action.
• Account takeover: Any attempt to access another person's account without authorisation.
• Bug exploitation: Exploiting technical errors, software vulnerabilities, or bugs in the DewiJoker system to obtain unauthorised winnings or credits.
• Bonus abuse: Registering multiple accounts, using false identities, or employing any other tactic intended to claim bonuses dishonestly or to exceed legitimate entitlements repeatedly.
• Money laundering: Using the DewiJoker platform for money laundering or any other illegal financial activity.
• Collusion or syndication: In multiplayer games, any form of collusion or cooperation between players to exploit the payout system is strictly prohibited.

DewiJoker employs multiple sophisticated detection systems that operate around the clock to identify suspicious activity patterns. Should any of the above activities be detected, DewiJoker reserves the right to suspend the account, withhold payments, request additional identity verification, and report the activity to the relevant authorities where necessary.

A DewiJoker account may be closed or suspended in the following ways:

Closure at member's request: You may request the closure of your account at any time by contacting the DewiJoker support team. Prior to closure, all active bonus rollover requirements must be completed or cancelled, and any remaining balance (after deducting any unresolved bonus funds) will be returned to you via your registered payment method within 3–5 business days.

Self-exclusion: If you need a break from playing, you can activate the self-exclusion option through your account settings. This option is available for periods of 1 month, 3 months, 6 months, 1 year, or permanently. During the self-exclusion period, you will not be able to access your account or make any new deposits or bets.

Closure by DewiJoker: DewiJoker reserves the right to close or suspend your account at any time without prior notice if:

• You have breached any of the terms set out in this document;
• You provided false information during registration or the KYC process;
• Fraudulent or suspicious activity has been detected on your account;
• You threaten, harass, or behave disrespectfully toward any member of the DewiJoker team;
• Your account has been inactive for more than 12 consecutive months.

DewiJoker makes every effort to ensure the platform runs without interruption and that all services function properly at all times. However, there are certain situations beyond our control that may affect your experience.

DewiJoker shall not be liable for any loss or damage arising from:

• Interruption to your internet or telecommunications service on your end;
• Hardware or software failures on the device you use to access the platform;
• Temporary technical disruptions beyond DewiJoker's control, including outages affecting third-party services that we rely on;
• Errors or delays in the processing of deposits or withdrawals caused by payment service providers;
• Financial losses incurred while playing on the platform – betting is an activity that carries financial risk, which you fully acknowledge and accept.

In all circumstances, DewiJoker's maximum liability to you for any claim shall not exceed the total amount you deposited in the 30 days preceding the date on which that claim arose.

DewiJoker takes its social responsibility very seriously. We believe that an enjoyable and sustainable playing experience is better for everyone than a short-term approach that prioritises profit at the expense of player wellbeing.

As a condition of using the platform, you acknowledge and agree that:

• Gambling carries financial risk and you are solely responsible for all financial decisions you make on the platform;
• You will only use funds that you can afford to lose entirely without affecting your daily needs or financial obligations;
• You will not borrow money for gambling purposes under any circumstances;
• You are to make use of the self-control tools provided by DewiJoker if you feel that your gaming activity is no longer within your control.

Self-control tools available at DewiJoker include daily, weekly, and monthly deposit limits, session loss limits, play-time reminders, and self-exclusion options for various time periods. All tools can be accessed through your Account Settings at any time.

For more information, support resources, and detailed responsible gambling guides, please visit the Responsible Gaming us.

DewiJoker takes your data privacy seriously. All personal information you provide to us is collected, stored, and used in accordance with our detailed Privacy Policy. Below is a summary of the key principles governing how your data is handled:

• Your personal data is collected solely for the purpose of operating the DewiJoker platform — this includes transaction processing, identity verification, customer support, and compliance with applicable legal requirements.
• DewiJoker protects all data with 256-bit SSL encryption and stores it on secure servers with strict access controls.
• We will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
• DewiJoker may share the necessary information with payment service providers (such as Touch 'n Go, GrabPay, and DuitNow processors) solely for the purpose of facilitating your financial transactions.
• You have the right to access the personal data we hold about you, request corrections to any inaccurate information, and in certain circumstances, request the deletion of your data.

For the full and detailed privacy policy, including your rights under applicable Malaysian data protection laws, please read DewiJoker Privacy Policy us.

DewiJoker reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on this page, unless otherwise stated. You are responsible for reviewing this page periodically to ensure you remain informed of the latest terms.

Your continued use of the DewiJoker platform following any amendment to the terms constitutes your acceptance of the amended terms. If you do not agree with any amendment, you have the right to close your account in accordance with the procedure set out in Section 8.

Dispute Resolution: Should any dispute arise in relation to the use of the DewiJoker platform, you are advised to contact our support team first via live chat or email at support@dewijoker.asia. We are committed to resolving all disputes fairly and promptly within 5 business days.

If a dispute cannot be resolved through customer support channels, both parties agree to seek resolution through binding arbitration in accordance with the applicable arbitration rules, rather than through ordinary court litigation.