Your privacy is not merely a legal obligation to us – it is a moral responsibility we take wholeheartedly. This Privacy Policy clearly and transparently explains how DewiJoker collects, uses, stores, and protects every piece of personal information you entrust to us.
Six core principles that form the foundation of DewiJoker's privacy policy and how we handle every Malaysian player's data.
Every bit of data travelling between your device and DewiJoker's servers – from your login credentials to your Touch 'n Go or DuitNow transaction details – is protected by the same 256-bit SSL encryption used by Maybank2u and CIMB Clicks. No third party can intercept these communications.
DewiJoker has never sold, rented, or disclosed your personal information to third parties for marketing, advertising, or any other commercial purpose unrelated to the direct operation of our platform — and we never will.
You have the full right to access, update, correct, and in certain circumstances, request the deletion of your personal data. This process can be initiated through your account settings or by contacting the DewiJoker support team.
All personal data is stored on servers protected by layered access controls – only staff with specific authorisation and a legitimate work requirement may access your information. All access is automatically logged and monitored.
DewiJoker's privacy policy is designed in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We respect and adhere to all data protection legal requirements applicable to platforms operating in Malaysia.
In the event of any security incident involving your personal data, DewiJoker is committed to notifying you within a reasonable timeframe via your registered email and taking prompt, comprehensive remedial action.
This Privacy Policy describes DewiJoker's data collection and usage practices. By registering for or using our platform, you agree to the terms of this policy. This policy should be read together with Terms & Conditions ours, which constitutes the full agreement between you and DewiJoker.
DewiJoker is an online entertainment platform operating in Malaysia, offering services including video slots, Live Casino, Sports Betting, digital lottery, and e-sports to Malaysian players aged 21 and above. In providing these services, we are required to collect and process a certain amount of personal data from each registered member.
We understand that personal data is sensitive and important. In today's digital age, where data breaches are increasingly common, every internet user in Malaysia — including DewiJoker players — has every reason to be selective and cautious about which platforms they trust with their personal information. That is why we have written this privacy policy in plain, easy-to-understand language, rather than confusing legal jargon.
This Privacy Policy applies to all information collected through the DewiJoker website, mobile platform, customer support channels, and any other interactions you have with us. As the data controller, DewiJoker bears full responsibility for ensuring that all data processing is carried out in accordance with recognised data protection principles applicable in Malaysia.
Section 1 Summary: DewiJoker collects personal data to operate a safe and responsible online casino platform for Malaysian players. Your privacy is our priority — not merely a legal obligation.
DewiJoker only collects data that is strictly necessary to operate the platform and deliver the services you request. The following are the categories of data we collect and how they are gathered:
| Data Category | Examples of Information | How Collected |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | Registration & KYC |
| Contact Information | Malaysian mobile number, email address, state of residence | Account registration |
| Financial Information | Bank name, account number, TnG/GrabPay/DuitNow e-wallet details | Deposit & withdrawal process |
| Platform Usage Data | Game records, betting history, login sessions | Automatically during use |
| Technical Data | IP address, device type, operating system, web browser | Automatic during each visit |
| Communication Data | Live chat records, support emails, feedback | Support interactions |
All data we collect is based on the requirements of the services you use. We do not collect sensitive data such as medical information, political views, or religious beliefs. If at any point you are unsure why certain information is being requested, please contact the DewiJoker support team before providing it.
Reminder: DewiJoker will never ask for your account password through any communication channel. If you receive such a request, it is a fraudulent attempt. Report it to support@dewijoker.asia immediately.
Your personal data is used solely for legitimate purposes directly related to the operation of the DewiJoker platform and the provision of services to you. We use your data for the following purposes:
Important Note: DewiJoker does not use your personal data for automated profiling that produces decisions with legal or similarly significant effects on you without human oversight. Any material decisions relating to your account that are based on data analysis will be reviewed by our team before being enforced.
DewiJoker does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, there are limited situations in which we need to share certain information with specific parties:
In all data-sharing scenarios described above, DewiJoker ensures that the receiving party maintains an equivalent or higher standard of data protection, and that data is shared only to the extent strictly necessary for a legitimate purpose. We do not permit any third party to use your data for their own marketing purposes.
DewiJoker invests seriously in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we have implemented include:
All communications between your device and DewiJoker's servers are fully encrypted.
Data is stored in high-grade data centres with multiple layers of physical and digital access controls.
Our automated monitoring system detects and alerts us to any suspicious activity in real time.
Only authorised staff with a legitimate business need are permitted to access members' personal data.
Our systems are regularly tested by independent security experts to identify and address any vulnerabilities.
Data is automatically and regularly backed up to a separate location to prevent data loss.
While DewiJoker takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection under all circumstances. You also play an important role in keeping your data secure — by keeping your account password confidential, enabling two-factor authentication (2FA) where available, and promptly reporting any suspicious activity to us at support@dewijoker.asia.
DewiJoker retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations. The following is a general guide to data retention periods by category:
Once the applicable retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally. Our data deletion process uses methods that ensure the data cannot be recovered once the process is complete.
As a DewiJoker member and as an individual protected under Malaysian data protection law, you have the following rights regarding your personal data. DewiJoker is committed to respecting and facilitating the exercise of all these rights:
These rights are not merely promises – you can exercise them at any time by contacting our team.
You have the right to know what personal data we hold about you and to receive a copy of it in a readable format.
If any of your information is inaccurate or incomplete, you have the right to request an immediate correction at no charge.
Under certain circumstances, you may request the deletion of your personal data – subject to any legal requirements that may mandate its retention.
You may request a restriction on the processing of your data in certain situations while any dispute is being resolved.
You may request a copy of your personal data in a structured, machine-readable format for transfer to another service.
You may object to the processing of your data for direct marketing purposes at any time, and we are required to stop immediately.
Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
Contact support@dewijoker.asia or use our 24/7 live chat. We will respond within 30 days of receiving your request.
Like most websites and online platforms, DewiJoker uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how our platform is being used. Below is an explanation of the types of cookies we use:
You can manage your cookie settings through your web browser's preferences. However, disabling essential cookies will prevent you from accessing and using the DewiJoker platform properly. For more information on managing cookies in your specific browser, refer to that browser's help documentation.
DewiJoker takes the protection of children and minors extremely seriously. This platform is strictly for individuals aged 21 and above. We do not knowingly collect any personal data from individuals under the age of 21.
If we become aware that we have collected personal data from a minor without proper age verification, we will take immediate steps to delete that data and close the account in question. If you believe that someone under the age of 21 has registered a DewiJoker account, please contact us at support@dewijoker.asia right away so we can address the situation promptly.
To parents and guardians: If you discover that a child or dependent has attempted to register for or use the DewiJoker platform, please contact us immediately. We will ensure the account is closed and any data collected is fully deleted. We also encourage the use of parental control software on devices accessed by children and teenagers.
DewiJoker reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the way we handle data. The date of the most recent update is always displayed at the top of this page.
For material and significant changes — such as changes to how we use your data, the types of data collected, or your rights — DewiJoker will provide clear notice to members via their registered email or in-account notification at least 14 days before the changes take effect. Continued use of the platform after the notice period constitutes acceptance of the updated policy.
For any enquiries, complaints, or requests relating to your data privacy at DewiJoker, you may reach us via:
Contact Us for Privacy Matters: If you are not satisfied with the way we have handled your personal data or the response you received, you have the right to file a complaint with the relevant data protection authority in Malaysia. However, we encourage you to reach out to us first, as we are committed to resolving every privacy concern fairly and transparently.
In today's world, almost every digital service you use — from banking apps like Maybank2u to online shops — collects some data about you. This is simply the reality of modern digital life. What sets responsible platforms apart from the rest is not whether they collect data, but how they collect it, what they do with it, and how seriously they protect it.
At DewiJoker, we believe transparency is the foundation of trust. We never want you to feel in the dark about what happens to your information every time you log in to spin your favourite slots or check the odds for a Liga Super Malaysia match. That's why we've written this privacy policy in plain language that anyone can understand – not just lawyers or tech experts.
One concern we frequently hear from new Malaysian players is worry about the security of their banking and e-wallet information when signing up on an online platform. This is a completely valid concern, and we take it seriously. When you deposit funds to DewiJoker via Touch 'n Go eWallet, GrabPay, or FPX Maybank2u, your account details are not stored directly in DewiJoker's database. Transactions are processed through a secure payment gateway, and we retain only transaction records (amount, date, method) – never your full account number or sensitive payment information.
Online casino platforms face unique data protection challenges compared to typical digital services. This is because platforms like DewiJoker store not only basic personal information, but also detailed financial activity records and the playing habits of every member. These records carry far deeper privacy implications – imagine what could happen if your betting history fell into the wrong hands.
This is why DewiJoker invests so heavily in security infrastructure – not just to meet minimum compliance requirements, but to genuinely protect our players at a level comparable to financial institutions. The 256-bit SSL encryption we use, our strict staff access controls, and round-the-clock automated monitoring are not merely technical features listed in a marketing document – they are real layers of protection working silently, every moment, to keep your data secure.
Beyond technical safeguards, DewiJoker also maintains strict internal policies governing who can access member data. Only staff with a legitimate business need – such as support agents handling account enquiries or the finance team processing withdrawals – are granted access to members' personal data, and only to the data required to complete their specific tasks. All access is automatically logged for audit purposes.
Protecting your privacy is a shared responsibility between DewiJoker and each of our members. While we take full responsibility for safeguarding your data on the platform side, there are simple steps you can take to further protect your own privacy:
First, use a strong and unique password for your DewiJoker account – do not reuse the same password you use for your email, social media, or banking accounts. A strong password contains a mix of uppercase and lowercase letters, numbers, and symbols, and is at least 10 characters long. Enable two-factor authentication (2FA) for an additional layer of security that is highly effective.
Second, never log in to your DewiJoker account over an unsecured public Wi-Fi network – such as free Wi-Fi at a café, LRT station, or shopping mall. These public networks are easy targets for hackers looking to intercept your communications. Use your own mobile data or a trusted VPN whenever you need to connect via public Wi-Fi.
Third, periodically review your account login history in your DewiJoker account settings. If you notice any login sessions from a device or location you do not recognise, change your password immediately and contact the DewiJoker support team to report the possible unauthorised access. Acting quickly in such situations can prevent further damage.
This Privacy Policy forms part of the overall agreement between you and DewiJoker. To fully understand your rights and responsibilities as a member, please also read Terms & Conditions and page Responsible Gaming us.
The most frequently asked questions from Malaysian players about privacy and data security at DewiJoker.
Register a free account today and enjoy a safe, fair, and protected gaming experience. Deposit easily via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX. Your data belongs to you – and we take that seriously.
Register Now – It's Free!Our Privacy Policy protects not only your technical data – it also safeguards sensitive information relating to your playing habits. We handle this information responsibly and use it solely to help you play more safely. To learn more about the self-exclusion tools and support resources available, visit the Responsible Gaming us.
Your trust is our most valuable asset. By understanding how DewiJoker protects your personal data, you can play with complete confidence. Over 500,000 Malaysian players have trusted us – and we will never take that trust for granted.
⚠️ For users aged 21 and above only. Please play responsibly.